Refund & Return Policy Cutimart

At Cutimart, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our refund and return policy below.

Returns

We accept returns under the following conditions:

Items must be returned within 7 days of delivery
Products must be unused, unwashed, and in original packaging
Original receipt or proof of purchase is required

Certain items may be non-returnable due to hygiene or safety reasons.

Non-Returnable Items

The following items are not eligible for return:

Used or damaged products
Items damaged due to customer misuse
Personal care, cosmetic, or hygiene products (if opened)
Items purchased on sale or clearance (unless defective)

Exchanges

Exchanges are available only for defective or damaged items
Requests must be made within 48 hours of receiving the order
Product images or videos may be required for verification

Refunds

Once your return is received and inspected, we will notify you of approval or rejection
Approved refunds will be processed within 7 10 business days
Refunds will be issued via the original payment method or store credit (as applicable)

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
Shipping charges are non-refundable

Damaged or Incorrect Items

If you receive a damaged or incorrect product:

Contact us within 48 hours of delivery
Share clear photos or videos of the product and packaging
Our support team will assist you with a replacement or refund

Order Cancellation

Orders can be canceled before shipment only
Once shipped, cancellation requests will not be accepted

How to Request a Return or Refund

To start a return or refund request, contact us at:

Email: support@cutimart.com
Order details must be included in your request

Policy Updates

Cutimart reserves the right to modify this Refund & Return Policy at any time without prior notice. Updates will be posted on this page.